Refund & Cancellation Policy
Last Updated: October 13, 2026 • Effective Version: v1.1
If HookSentinel does not meet your expectations, request a 100% full refund within 14 days of initial purchase. No questions asked.
Cancel anytime from your dashboard billing portal. No cancellation fees, retention tricks, or hidden renewal commitments.
Approved refunds are credited directly back to your original payment method (Credit Card / PayPal) within 3-5 business days.
01. Overview & Philosophy
At HookSentinel (hook-sentinel.tech), we design high-availability developer infrastructure for mission-critical webhook delivery, dead-letter queues (DLQ), and local debugging. We believe you should only pay for tools that genuinely safeguard your architecture and save engineering time.
This Refund & Cancellation Policy governs all paid subscriptions (Pro Plan at $19/mo and Scale Plan at $49/mo) purchased on our platform.
02. 14-Day Unconditional Money-Back Guarantee
We provide an unconditional 14-day 100% money-back guarantee on all initial paid plan subscriptions:
- Eligibility: If you upgrade to a paid plan (Pro or Scale) and determine that HookSentinel is not the right fit for your stack, you may request a full refund within 14 calendar days of the transaction date.
- No Mandatory Justification: You are not required to provide a technical reason. We appreciate feedback, but it is never a condition for honoring your refund.
- Full Amount: We refund 100% of the amount billed for that initial period, with zero administrative or cancellation deduction.
03. Subscription Cancellation Policy
HookSentinel subscriptions renew automatically on a monthly recurring basis. You have full freedom to cancel your subscription at any time:
- Log in to your HookSentinel console at hook-sentinel.tech/dashboard.
- Click on your plan badge or open the Billing / Upgrade Modal.
- Click "Cancel Subscription".
- Your subscription will immediately stop renewing. No further charges will be made.
Upon cancellation, your paid plan benefits (extended retention buffer, high request quotas) remain active until the end of your current paid billing period. After this period, your account gracefully transitions to the Free Developer tier without data loss.
04. How to Submit a Refund Request
To request a refund within your 14-day window, simply contact us through our official support channel:
Please include your registered account email and transaction ID (or receipt date). Our team will process your refund request promptly.
05. Merchant of Record & Payment Processing
Our order process and payment transactions are facilitated by our authorized Merchant of Record, Lemon Squeezy (and/or Stripe).
When a refund is issued, it is submitted directly to the payment gateway and credited back to your original payment method (credit card, debit card, or PayPal). Depending on your bank or credit card issuer, the credited funds will reflect on your statement within 3 to 10 business days.
06. Chargebacks & Dispute Policy
We pride ourselves on responsive, developer-friendly customer service. If you experience an unexpected charge, billing error, or want a refund, please contact us at support@hook-sentinel.tech before opening a bank dispute or payment chargeback. We are happy to issue immediate refunds in accordance with this policy.
07. Governing Law
This Refund & Cancellation Policy is governed by and construed in accordance with the laws of the Republic of Turkey, without regard to conflict of law principles.
08. Questions & Support
If you have any questions regarding our Refund & Cancellation Policy, please contact: